About Us

Railway Adventures is a successful boutique tour operator specialising in rail-themed travel experiences across Australia and around the world.  Since we launched 12 years ago, thousands of travellers have travelled with us on everything from dinky little heritage trains, to local trains, to luxury private trains in places as close to home as the central west of NSW, and to places as far flung as Sihanoukville in Cambodia or a village in the mountains of Serbia. We currently run about 60 tours a year and are adding more and more adventures every year.

Our engaged (and large) database of predominantly self-funded retirees, supported by a positive social media presence and a stable of outstanding tour leaders means our journeys are often fully subscribed within a few weeks of being released and the guest mix on tours is a healthy blend of loyal repeat travellers and brand new ones, trying us out for the first time.

Our 2025 program is in place and we have already scoped 2026 and beyond, with a mixture of popular repeat itineraries, reprised itineraries and brand new journeys.  This is where you come in!  We need to expand our Product team to deliver these experiences.

Our dog friendly office is in Sydney's inner west with lots of free parking and good public transport options. I'll say that again - dog friendly - if you aren't a dog lover or prefer not to have dogs in the office, then you may not be happy here.  If you love the joy that loved and happy dogs bring, then we may be just what you're looking for!

About the Role

The primary responsibility of this role is to build on what we've already got in place to maintain our reputation as a leading tour operator by ensuring that our current itineraries are kept fresh and new tours offer interesting and unique destinations and experiences for our guests at a price that represents outstanding value for money, rather than ‘a bargain’.   This is achieved by working collaboratively and effectively with DMC's and being able to build a tour yourself.  The role requires a working knowledge of CRM tools (such as HubSpot, Pipedrive, or Salesforce), as well as GDrive, Gmail and Microsoft Office.  

Key Responsibilities

If you're already in a similar role, you'll probably have an idea of what we need you to do.  But here's a summary anyway!

• Bring an enthusiastic approach to refreshing existing itineraries
• Be fearless and creative in coming up with new tour ideas
• Understand the demographic of our guests and the appropriate pace of a tour when considering activities in the itinerary
• Keep your industry knowledge up to date and be aware of travel trends to keep us relevant
• Secure all the key components of a tour - transport (including train bookings), hotels, meals
• Build accurate tour costings to enable confidence in setting the RRP for tours
• Build comprehensive run sheets to enable the Operations team to seamlessly execute the tour once you have handed it over
• Work collaboratively with DMCs and colleagues to build the best experience possible for our guests
• Draft the brochure copy for your tours well enough that our Copywriter can weave their magic

Skills and Experience Required

To be considered for an interview, your application will need to demonstrate the following:

• Minimum 2 years in a similar role within the travel industry
• A natural sense of curiosity and creativity
• Well-developed written and verbal English skills, and numeracy
• High level communication skills and understanding when and how to use them
• Familiarity with CRM software - e.g. HubSpot, Salesforce, Pipedrive or similar (HubSpot experience highly advantageous)
• Strong familiarity with GDrive, Gmail and Microsoft Office
• Demonstrated high level of attention to detail 
• Well developed lateral thinking skills
• Well developed research, organisational and time management skills
• Ability to remain calm under pressure
• Excellent initiative, ability to work unsupervised skills

How to apply

Send us your resume and a covering letter summarising your experience to date and telling us why you're interested in this role.  Applications with cover letters will be prioritised.  

Please note this is a full-time permanent role.  You must be a resident or permanent citizen of Australia, or in the final stages of securing your residency to be eligible.  This role is not eligible for sponsorship.