Demonstrate your Technical Support Capabilities!

Bonntech Business Solutions' is a leading provider of IT support and business technology solutions. We pride ourselves on our commitment to delivering exceptional customer service and leveraging the latest technologies to help our clients achieve their business objectives. With a strong focus on innovation and a talented team of IT professionals, we are poised to continue our growth and success in the industry.

We are looking for an enthusiastic support engineer to join our team in a hands-on role providing both remote and onsite support to our customers. The role is a full time salary position offering 40 hours per week based onsite in our office in Bulleen - Victoria. We are looking for a level two technical engineer with solid skills looking to be exposed to a range of technical environments.

We welcome you to be a part of our diverse team in an inclusive and respectful work environment. We will provide all the tools and equipment you’ll need to get the job done. We offer access to a range of training resources to be recognised for your capabilities and ample opportunities to demonstrate your leadership and expertise.
 

You will

• Provide remote and onsite support.
• Provide support for our internal development team and internal infrastructure.
• Assist with management of RMM and other security tools.
• Assist with management of Microsoft 365 and Google Apps Suite.
• Provide security hardening and reporting.
• Perform end user on-boarding and off-boarding.
• Stay up-to-date with the latest industry trends, technologies and best practices

You can

• Work independently to diagnose issues and find solutions in a timely manner.
• Carry out scheduled tasks as required for the maintenance and support of our customer’s systems.
• Provide additional assistance where necessary during hardware or software deployments.
• Provide documentation for both internal procedures and customer networks.

You have

• Minimum 2-3 years of experience in a technical support or IT support role, preferably in the Help Desk & IT Support industry
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Excellent communication and customer service skills, with the ability to explain technical concepts in plain language
• Demonstrated experience in providing support for a range of hardware, software and network technologies
• Proficiency in using remote support tools and ticketing systems
• Relevant technical certifications or a bachelor's degree in a related field would be advantageous
• Strong organisational and time management skills.
• Effective verbal and written communication skills.

Required Technical Experience

• Microsoft 365. 
• Google Apps.
• Microsoft Windows. 
• Apple MacOS. 
• VPN, local networks and internet.
• Some experience with linux environments an advantage.
   

Other Requirements

• A current driver’s licence and own reliable vehicle.
• Be permanent Australian resident, we can not offer sponsorship.
• Be fluent in English.

Please apply now to be considered for this exciting opportunity.