Steadfast was founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us. 

At Steadfast we are proud of our diverse mix of people and skills, coming together across multiple business and business units to not only support our broker network, but to create the next generation thinking, systems and technologies that will drive the insurance sector forward. 

We are leaders of the general insurance broking and underwriting industry, and we lead from the front. 

 

About the opportunity

We are seeking a Quality Assurance Consultant to join our claims department. Your role will be to ensure that all claims are processed accurately and comply with industry standards and regulations. You will identify areas for process improvement, provide training and support to claims processors, conduct regular audits and monitoring, and help maintain high customer satisfaction by ensuring fair and prompt handling of claims.

 

Responsibilities

In this role, you will:

• Audit calls and files made and actioned by the Claims Consultants
• Coach the teams to support the provision of a high standard of customer service and improve consultant knowledge, processes and the overall customer service
• Approve payments, receipt recoveries and salvage costs
• Maintain and support relationships with customers, including internal and external stakeholders
• Provide support to other areas of the business during busy periods
• Work cooperatively with colleagues in a spirit of support and respect of others
• Assist fellow team members to achieve a common goal
• Actively participate in meetings to improve workloads
• Share your knowledge and skills with colleagues to build a learning environment
• Develop skills to be more efficient in your role

 

Skills and Knowledge

To be successful in this role, you will possess:

• A minimum of 2 years previous claims management experience
• Strong organisational skills and a strong customer focus thinking
• Able to provide a level of flexibility during busy periods and adhering to business process, key performance indicators and timelines.
• Keen eye to detail and process documentation.
• Ability to attend to email enquiries in a timely manner
• Ability to communicate with claim stakeholders (CRM)
• General knowledge of data transfer

 

Benefits

We offer an extensive range of benefits to reflect the value we place on our team whilst supporting them in their professional and personal lives. As a Steadfast employee you will benefit from and have access to:

• Flexible working to help you balance work and personal responsibilities
• Career enhancement and development opportunities through our technical and well-defined Leadership Pathway which utilises best in class programs through Xplore and Korn Ferry.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes annual free health checks, annual free skin checks, Flu shots, holistic support and advice, discounted gym membership, exercise events & challenges and confidential counselling.
• Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
• Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.

 

About us

At Steadfast, we provide valuable opportunities to build meaningful career opportunities alongside some of the brightest and most influential people in the insurance industry.

We are proud of our diverse mix of people and skills, coming together across multiple businesses and business units to foster next generation thinking, systems and technologies that will drive the insurance sector forward. 

Diversity and our Social Responsibility is at the heart of our business, and we reflect this in our actions. We have strong commitments to equality; an active D&I committee and our Reconciliation Action Plan provides opportunities for First Nation peoples to work and grow. We are major sponsors of the Dive In festival, sponsor female entrepreneurs and are active members of the Champions of Change.

In addition, our charity, The Steadfast Foundation, sponsors many charities and local community initiatives. Our environmental commitment includes the sponsorship of our Sustainability Ambassador to undertake climate research, and our initiatives reflect our commitment to the achievement of green and carbon offset goals.     

 

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email [email protected]

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.