About Us:

With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment. 

About The Opportunity:

As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel. 

Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned.

Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organisation appraised of activities and/or status of product problems.  They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists. 

Your main responsibilities will include:

• Field Follow and support for New Product Introduction
• Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
• Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.
• Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution
• When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers
• This position will include travel to Customer mine sites for field follow and investigation

Key Skills Required:

• Customer Focus
• Data Gathering & Analysis
  Service Excellence
• Consulting
• Effective Communications
• Problem Solving
• Relationship Management
• Technical Excellence

Top candidates will also have;

• Strong Electrical and or Mechanical aptitude, from a degree or trade background.
• Strong background in machine Electrical and or Mechanical knowledge would be desired.
• Excellent communicator with technical clients, Good interpersonal skills and the ability to influence and motivate others.
• Engineering or manufacturing background plus familiarity with materials, equipment and processes
• College or university degree or equivalent experience.

Additional information:

• The primary location for this position is Burnie, Australia
• Relocation or work visa sponsorship are not available for this position.
• Working environment – office based position
• 20-25% Travel – domestic and international

Employee Benefits:

• Salary – We offer competitive remuneration package, including attractive bonus and share options.
• Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)
• Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.
• Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.
• Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 30th March 2025

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.