Steadfast was founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us. 

At Steadfast we are proud of our diverse mix of people and skills, coming together across multiple business and business units to not only support our broker network, but to create the next generation thinking, systems and technologies that will drive the insurance sector forward. 

We are leaders of the general insurance broking and underwriting industry, and we lead from the front. 

 

About the opportunity

Steadfast is a progressive organisation that offers diverse roles and learning opportunities. Don’t be fooled by our size – Steadfast is an exciting business that operates in an agile and collaborative way. Our continued success reflects our ability to work towards the big picture to evolve our industry as well as our ability to deliver in the today’s highly competitive environment.  

An exciting position has become available for an enthusiastic and passionate Junior Claims Consultant to join an established team. To deliver a superior claims service, determining proper policy coverage to evaluate and conclude assigned cases.

This role will therefore attractive someone who enjoys dealing with a varied customer base and thrives on providing exceptional Customer Service.

The ideal candidate will have an adaptable skill set, able to move autonomously between different lines of business as well as navigate different customer groups, including intermediated to the direct customer

 

Responsibilities

• Obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage, and loss, with an understanding of the processes of claim lodgement and validation.
• Interpret basic policy coverage, and determine if coverage applies to claims submitted, escalating issues as needed.
• Allocate external assessments and interpret reporting where required and manage the fulfilment of a claim by co-ordinating satisfactory completion of repairs.
• Collect our customer’s excess, set reserves, and raise payments within scope of authority, processing basic claims in the most cost-effective manner, and ensure timely issuance of disbursements - while understanding how GST and ITC impact those payments.
• Address a range of matters raised by customers to support the provision of a high standard of customer service, including responding to, and escalating any client issues accordingly.
• Be proficient in the complaints handling process.

 

Skills and Knowledge

• Manage a portfolio of claims such as:
• Motor claims, including glass and single vehicle accidents
• Home claims, including contents and simple building repairs
• Knowledge of or ability to learn components of the insurance industry, regulatory & compliance environment and claims processes.
• Actively provide customer service to customers, including building relationships with internal and external stakeholders.
• Promote teamwork by working cooperatively with colleagues in a spirit of support and respect of others, sharing knowledge and skills to build a learning environment.
• Develop skills to be more proficient in your role.

 

Benefits

We offer an extensive range of benefits to reflect the value we place on our team whilst supporting them in their professional and personal lives. As a Steadfast employee you will benefit from and have access to:

• Flexible working to help you balance work and personal responsibilities
• Career enhancement and development opportunities through our technical and well-defined Leadership Pathway which utilises best in class programs through Xplore and Korn Ferry.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes annual free health checks, annual free skin checks, Flu shots, holistic support and advice, discounted gym membership, exercise events & challenges and confidential counselling.
• Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
• Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.

 

About us

At Steadfast, we provide valuable opportunities to build meaningful career opportunities alongside some of the brightest and most influential people in the insurance industry.

We are proud of our diverse mix of people and skills, coming together across multiple businesses and business units to foster next generation thinking, systems and technologies that will drive the insurance sector forward. 

Diversity and our Social Responsibility is at the heart of our business, and we reflect this in our actions. We have strong commitments to equality; an active D&I committee and our Reconciliation Action Plan provides opportunities for First Nation peoples to work and grow. We are major sponsors of the Dive In festival, sponsor female entrepreneurs and are active members of the Champions of Change.

In addition, our charity, The Steadfast Foundation, sponsors many charities and local community initiatives. Our environmental commitment includes the sponsorship of our Sustainability Ambassador to undertake climate research, and our initiatives reflect our commitment to the achievement of green and carbon offset goals.     

 

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email [email protected]

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.