Reporting into Project Support Supervisor, the Product Support Advisor will join our Regional Team on a FIFO basis at our Paraburdoo branch. This role involves diagnosing, repairing, and maintaining Caterpillar equipment for our valued customers. You will also conduct regular equipment inspections, ensuring adherence to safe working practices and lifesaving rules.

This is an exciting opportunity to support a new fleet of CAT equipment in a state-of-the-art workshop. You'll enjoy a short commute to accommodation (camp) and provide warranty support, planned component change-outs, and enhance fleet performance for our loyal customers.

Although this is a hands-on role, it offers less tool time and focuses on maximising operational time and product reliability through maintenance and technical support.

Department Overview: Paraburdoo which is an Iron Ore mine located in the Pilbara Region of Western Australia, 80kms south of Tom Price.

Roster: 8 On, 8 Off - Days 12hrs/day

What You'll Do:

• Diagnose, repair, and maintain Caterpillar equipment
• Conduct regular equipment inspections, ensuring safe working practices
• Provide warranty support and planned component change-outs
• Enhance fleet performance and maximise operational time and product reliability

Skills & Experience:

• Australian Recognised Heavy-Duty Trade Certificate with post-trade experience
• Prior Field Service or Regional Minesite experience maintaining similar fleet type
• Customer Relationship Building Skills
• The ability to advise, whilst train, offer good customer service and jump on the tools when needed
• Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights
• Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers and Graders

Our Benefits inclusive of but not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Recommend & Spend - Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity. 

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

Reference Number: 3397