Guest Service Manager in beautiful Snowy Region, NSW

Our Vision: To provide an awesome experience for our customers and to support our people to be the best they can be. 

Opportunity Overview: We have an exciting opportunity for a motivated individual to take this lovely country motel to the next level. We are looking for someone with a passion for customer service to create an ‘awesome’ experience for our customers. Ideally someone with a warm and relaxed personality, coupled with a can-do attitude who takes pride in what they do. This is a hands-on role with responsibility for the day-to-day operation of the property, reception and housekeeping. 

Duties & Responsibilities (include but not limited to): 

• Maintaining the high standard of the accommodation, facilities and grounds 
• Maintaining a safe and secure environment for guests and employees 
• General operations, administration and front office management duties, including rostering for casual staff (as required) 
• Room cleaning / housekeeping duties after guest checkout 
• Provide Excellent customer service and clear communication to build sound relationships 
• Computer literacy to manage on-line bookings (ideally experience with an online booking management system – training provided) 
• Ability to troubleshoot and solve guest related problems 
• Excellent telephone manner and professional communication skills 
• Professional presentation & friendly manner What is in it for you: 
• Accommodation included 
• Experience the beautiful surrounds and a laid-back lifestyle of country NSW, 4 hours drive from Sydney. 
• Learn first-hand from a management team with experience in a wide range of industries- we would want nothing more than seeing you succeed 
• Kick-start your hospitality career with the right mentoring and support 
• Bring your creative ideas to life Employment terms and remuneration will be dependent on experience; bonus potential. 

On-the-job training for the right candidate. Applicants must hold appropriate visa to work in Australia; sponsorship may be a pathway for the right candidate. We encourage you to apply even if you do not meet all the above criteria as we are willing to upskill and train the right candidate.