Some people just know how to lead—they bring a team together, create a strong culture, and keep everything running smoothly. If you’re the kind of person who thrives on mentoring, problem-solving, and driving a team forward, then this is the role for you.
This isn’t just about overseeing front office operations—it’s about leading a large team, setting the standard, and making sure every guest experience is seamless. You’ll be at the heart of it all, ensuring service is sharp, staff are engaged, and the team is working together like a well-oiled machine.
And the best part? This is a Monday-to-Friday role. That means better work-life balance while still being in a dynamic, high-energy environment.
If you’re looking for a leadership role where you can truly make an impact, this is it.
What You’ll Be Doing

• Leading a large front office team – coaching, mentoring, and ensuring high performance across the board.
• Setting the standard – leading by example and creating a culture of service excellence.
• Driving team engagement – fostering a strong, supportive, and high-performing team environment.
• Making quick, confident decisions – handling guest requests, solving issues, and keeping service seamless.
• Maximising team efficiency – ensuring the right people are in the right roles, optimising productivity, and keeping everything running smoothly.
• Developing future leaders – training and mentoring staff to grow within the business.
• Focusing on guest experience – making sure every check-in, stay, and check-out is as smooth as possible.

Who You Are

• A natural leader – someone who thrives on leading a large, diverse team and bringing out the best in people.
• Confident and calm under pressure – you think on your feet and handle challenges with ease.
• A strong communicator who knows how to motivate, guide, and support a team while keeping them accountable.
• Experienced in front office management with a proven track record of leading a large team in a high-paced CBD property.
• Passionate about delivering exceptional guest experiences and creating a positive, high-energy work culture.
• A hands-on, lead-from-the-front type of manager—your team sees you in action, not just in an office.

What’s In It For You?

• Monday to Friday schedule – rare for a leadership role in hospitality.
• A competitive salary package.
• A large, high-performing team that’s ready for a strong leader.
• A well-respected property that values its people and invests in development.
• A team-driven environment where hard work is recognised and rewarded.
• SPONSORSHIP TRANSFER ONLY