Food & Beverage Operations Manager (Outlets / Events)

Full Time, Salary
Sea World Resort, Main Beach, Gold Coast

Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘Creating joy and memories that last lifetimes!’

Benefits:
• Unlimited free entry to our theme parks
• Food and beverage and retail discounts
• Free meals and fantastic staff discounts across the group
• Unique team member events
• Ongoing training and career development opportunities

About the role:
We are Australia’s only theme park resort, located in Main Beach. Our resort boasts beautiful views of the Broadwater and is just a few minutes’ walk from the Spit.

The Food & Beverage Operations Manager will assist with the efficient running of the Food & Beverage department, by achieving high levels of guest & team member satisfaction while delivering the desired revenue and profitability.

Main Duties:
• Lead by example, ensuring exceptional guest experiences
• Roster, monitor and report on labor hours in line with business levels and legislative requirements
• Manage the Food and Beverage outlets or events department to ensure they are running efficiently and effectively
• Keep up with industry trends and participate in the development of new products or service styles
• Oversee daily shift duties, including opening/closing, tills, and reports
• Be proactive in training team members
• Receive and review relevant health and safety information and reports to ensure all areas are compliant
• Participate and collaborate in meetings with Events Sales teams and external clients and guests

About you:
• Proven experience in a similar multi-site role and/or resort or hotel events
• Understanding of budgets and effective cost control in regard to labour/ hours and food costs
• Passionate about creating great guest experiences with a focus on service
• Driven and pro-active team player
• Strong interpersonal skills, confident and proficient at dealing with people
• Constantly strives for improvement
• Proven ability to thrive in fast-paced, dynamic environments
• Entrepreneurial mindset

**Visa sponsorship options available for the successful candidate**