JOB PURPOSE AND SCOPE

In this diverse and multi-faceted role, you will play a critical role in the business, ensuring our members are happy, processes are complete, and our high presentation standard is met. You will also assist with daily operational tasks and ensure The Switch brand is brought to life through delivering an exceptional customer experience to our community, guests, and customers. 

This role offers around 20 hours per week on a rotating roster that includes weekends and public holidays (typically between the hours of 9am to 7pm). The number of hours would be agreed directly with each applicant based on availability.

This role reports into the Residence Manager. 

 

The hourly rate is:

$25.80 Monday to Friday

$32.25 on Saturdays

$38.70 on Sundays

$58.05 on Public Holidays

International students with a 24-hour restriction are encouraged to apply for the role.

This position is NOT suitable for someone looking for sponsorship.

 

ABOUT THE SWITCH

The Switch has redefined accommodation as it’s currently known, with a focus on bringing the outside world in to achieve heightened community experiences. Our members can embed themselves in the community when they want it, whilst also indulging in utter privacy when they need it. Together with our authentic and progressive attitude, we drive innovation and craft meaningful experiences to provide a new kind of all-inclusive lifestyle for the young generation.

The 250-bed building at 18 Doncaster Avenue, Kensington is conveniently located next to Centennial Park, just behind Randwick Racecourse, and very close to UNSW. Our common areas include co-working spaces, gym, meeting rooms, car park, pop-up stores, communal kitchen, laundry, honesty kitchen and outdoor areas. The accommodation welcomed its first cohort of guests in late August 2024.

Join us in this new, innovative movement, where you get to collaborate, network, learn and work alongside like-minded young professionals, students, creatives, life learners and entrepreneurs. All under one roof.

 

ABOUT YOU

• Be willing to be a pioneer of uncommon living. Have a non-conformist, authentic and progressive attitude so together we can craft meaningful experiences and drive innovation to provide a new kind of lifestyle for our members.
• Be tech savvy. We will be using technology in all aspects of our business so our members can live a smarter life.
• Be committed to strive for a future that matters. The Switch is not about telling the world we care, it’s about showing it.
• Be willing to untap your creative! Be open to share your ideas and celebrate failures in an inspiring connected environment.
• Be open to endless possibilities. Be around likeminded individuals where big things happen.
• Be willing to be more than just accommodating. The Switch is fierce, and we will not pre-mandate the user experience. We will create it.

 

JOB RESPONSIBILITIES

• Be the face of The Switch, proactively lead from the front in all interactions with our members, guests, and customers.  
• Work closely with The Switch Team to provide exceptional brand led customer experience. 
• Work collaboratively to understand customer needs, problems, interests, and potential ways to succeed. 
• Conduct operational and administrative tasks to ensure maximum efficiency in service delivery.
• Assist with general sales tasks such as property viewings and contributing to the sales lifecycle, this includes processing contracts and making alterations, as well as assist with general sales tasks.
• Review, develop and implement administration and technical systems procedures and practices to improve efficiency and effectiveness. 
• Review and complete all rental document processes, including but not limited to leases and reference checks. 
• Receive and handle all communication from internal and external parties, including on social media platforms.  
• Assist with ensuring the common areas and apartments are kept to a high standard. 
• Nurture and build solid relationships with our community members and partners.  
• Liaise with our members to ensure their Switch experience is exceptional.  This may include organising, promoting, and conducting events and pop ups. 
• Other duties as required. 

 

SKILLS/EXPERIENCE AND QUALIFICATIONS

• Prior work experience in the industries of hospitality, student accommodation, co-working, or customer facing businesses is highly desirable. 
• Speaking Mandarin is desirable.
• Have the ability to exercise initiative and judgement, to demonstrate self-sufficiency and flexibility, deal with conflicting and varied demands and have attention to detail. 
• Be comfortable with technology and how it is integrated into your day-to-day work. 
• Good communication skills, with the ability to communicate and interact positively with a wide range of internal and external stakeholders. 
• The ability to multitask, work unsupervised and proactively to meet targets and timelines. 
• Ability to connect and engage with our core customer, generation Z. 
• Have a high level of enthusiasm and energy and be a self-starter with a positive mindset. 
• Excellent planning and organisational skills in order to be able to prioritise work and meet deadlines. 
• Ability to uphold best practice objectives while strictly adhering to relevant legislation. 

 

NEXT STEPS FOR THE APPLICATION PROCESS

• Either submit your application through Seek or email your resume and cover letter to [email protected]. 

 

Good luck!