Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.

In this role, you will be instrumental in driving our customer service excellence by fostering a motivated and skilled team, ensuring smooth operations, and developing strategies to meet and exceed client expectations.

This is a unique opportunity for skilled professionals from overseas, as the position offers visa sponsorship for the right candidate.

Key Responsibilities

• Policy Development & Review: Shape and refine policies, programs, and procedures to enhance customer relations and the quality of services provided.
• Operational Efficiency: Oversee and optimise operations to ensure seamless service delivery.
• Team Leadership: Provide direction and constructive feedback to team members, assist in recruitment, and foster a positive and collaborative work environment.
• Staff Development: Inspire, motivate, and upskill customer service staff to maintain high levels of performance and engagement.
• Customer Satisfaction Initiatives: Plan and execute after-sales services to measure customer satisfaction, ensure service quality, and implement improvements where needed.
• Stakeholder Engagement: Collaborate with other teams, service agents, and customers to understand expectations and ensure a cohesive approach to customer needs.

About You

To succeed in this role, you will need:

• Proven experience in a customer service management role, preferably within a high-volume or professional services environment.
• Strong leadership skills with a track record of managing and developing teams.
• Excellent communication and interpersonal skills to engage effectively with customers and internal stakeholders.
• A strategic mindset with the ability to identify opportunities for process and service improvements.
• Experience in planning, implementing, and evaluating customer satisfaction initiatives.
• A proactive and solution-focused approach to addressing customer and operational challenges.

Why Join Us?

Australian Skilled Migration is a dynamic, growing organisation with a mission to transform lives through professional migration services. Joining our team means becoming part of a supportive and innovative environment where your ideas and efforts make a real impact.

We offer competitive remuneration, professional development opportunities, and the chance to work with a diverse and talented team across Australia and the Philippines.