About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

We’re looking for a CRM Specialist to manage and optimise our Klaviyo-powered platform, driving client engagement, retention, and conversion. You’ll ensure all email and SMS campaigns align with our brand voice while leveraging automation, segmentation, and analytics to enhance the client journey and improve campaign performance.

Key Responsibilities include:

• Manage and optimise the Klaviyo platform, to execute high-performing email and SMS campaigns and flows
• Develop and refine automated workflows to improve client acquisition, retention, and engagement.
• Implement advanced segmentation strategies to deliver personalised, data-driven communications.
• Maintain client data integrity, ensuring accurate tracking and compliance with privacy regulations.
• Write compelling, conversion-driven copy and select/edit visual assets that reflects our brand tone and values.
• Analyse key performance metrics (open rates, click-through rates, conversions, etc.) to inform strategy and optimise campaign performance.

What are we seeking?

• Proven experience in CRM, email marketing, or a similar role. 
• Strong proficiency in Klaviyo, with experience in automation, segmentation, and analytics. 
• Ability to write compelling, on-brand email and SMS copy. 
• Analytical mindset with experience in data-driven decision-making and campaign optimisation.
• Exceptional attention to detail and the ability to manage multiple projects simultaneously. 
• Self-motivated, proactive, and results-driven approach. Knowledge of email/SMS marketing compliance and privacy regulations (e.g., GDPR, TCPA)

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!

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