Application Support Analyst – Take Your Tech Career to the Next Level!

Location: Dandenong | Type: Full-Time | Industry: Logistics Tech

Are you ready to take the next step in your tech career, work closely with industry leaders, and make an immediate impact? We’re looking for a motivated Application Support Analyst with 1–4 years of experience to join a dynamic, fast-growing company within the logistics industry.

In this role, you’ll be at the forefront of supporting the launch and growth of a cutting-edge Freight Management System. You’ll handle and triage user support enquiries, contribute to product testing, and assist with training activities—all while working directly with senior technology leaders and key business stakeholders. You’ll gain exposure to system architecture, workflows, and large-scale troubleshooting, giving you a solid foundation for future growth.

If you’ve got a strong foundation in application support and are looking for your next challenge where you can learn, grow, and make a real impact, this is the opportunity for you.

 

Why This Role Stands Out:

• Direct Access to Leadership: As part of a small, lean tech team, you’ll work closely with senior leaders, fast-tracking your professional growth.
• Long-Term Career Growth: This isn’t just a job for today—we’re investing in someone who’s looking to grow with the company over the long term.
• Diverse Responsibilities: In addition to handling support tickets, you’ll contribute to product testing, user training, process mapping, and continuous system improvements.
• Be Part of Something Big: Play a key role in the successful rollout and ongoing evolution of a system that’s transforming the logistics industry.
• Impact from Day One: Your work won’t go unnoticed—you’ll directly influence the user experience and system performance from the start.

 

What You’ll Be Doing:

• Application Support: Provide first and second-level support for a Freight Management System, resolving technical issues and ensuring a smooth user experience.
• Incident & Ticket Management: Manage, triage, and escalate support tickets as needed, maintaining clear communication with users throughout the process.
• Collaborate with Leadership: Work closely with technology leaders to understand system workflows and key business processes from both technical and operational perspectives.
• Product Testing: Support system testing efforts, including User Acceptance Testing (UAT), identifying bugs, logging issues, and verifying fixes.
• User Training & Documentation: Assist in delivering training sessions and creating support materials such as FAQs, user guides, and how-to documents.
• Continuous Improvement: Identify recurring issues, suggest process improvements, and contribute to enhancing system performance and user satisfaction.

 

What We’re Looking For:

• 1–4 Years of Experience: In application support, technical support, or a related role where you’ve handled user queries and system issues.
• Problem-Solving Skills: Strong analytical abilities to identify root causes, troubleshoot effectively, and implement practical solutions.
• Clear Communicator: Able to explain technical concepts to both technical and non-technical audiences, with strong written and verbal communication skills.
• Organised & Detail-Oriented: Skilled at managing multiple priorities, tracking issues, and ensuring tasks are followed through to completion.
• Long-Term Mindset: You’re looking for a role where you can grow, develop new skills, and build a lasting career.
• Proactive & Self-Motivated: You take initiative, ask questions, and aren’t afraid to tackle new challenges head-on.
• Bachelors Degree / Tertiary Education: Business Information System, Information Technology, Computer Science and related degrees are desirable

Bonus Points if You Have:

• Experience with ticketing systems like JIRA.
• Tertiary Education
• Exposure to Agile frameworks, system testing, UAT, or QA processes.
• A background in logistics, SaaS platforms, or enterprise system rollouts.
• Basic understanding of APIs or system integrations (a plus, but not required).

 

What’s In It for You?

• Growth Beyond Support: Expand your skills in system testing, user training, process improvement, and more—with opportunities to take on greater responsibilities as the business scales.
• Make an Impact: Be part of a small, agile team where your ideas and contributions have a direct influence on the system’s success.
• Clear Career Path: Opportunities for career development as the system evolves and the company grows.
• Competitive Salary Package

  Ready to Take the Next Step in Your Tech Career?

If you’re passionate about technology, love solving problems, and want to be part of a fast-paced environment where you can learn, grow, and make an impact, we’d love to hear from you.

 

Apply now with your resume and a brief note on why this role excites you.

 

Please note: 

-This role is only open to Australian citizens or permanent residents. Unfortunately, we are unable to consider candidates on temporary visas or those requiring sponsorship.

 

• In the questionnaire below qualifications include Business Information System, Information Technology, Computer Science and related degrees.